We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your request and provide our Services, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from:
You, when you voluntarily provide us with information to contact us.
Your transactions with Silueta
If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or Services.
The personal information we collect about you through these various sources may include, but is not limited to:
Name, email address and phone numbers.
Bank account number and associated billing address
Information required to facilitate travel or other services such as passport number for your visit to Silueta premises.
Corporate-contract, employer and/or other corporate affiliation (e.g., employer name, title, work address and contact information).
To the extent that the personal information we collect constitutes sensitive personal information under applicable law, Silueta will collect and process this sensitive personal information within the limits provided by applicable law, and only after establishing reasonable security safeguards for such sensitive personal information. Where required by law, Silueta will seek your consent before processing sensitive personal information.
Our website is not designed or directed at children. We will not intentionally collect, maintain, or distribute information about anyone under the age of 16.
If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may request us to remove the minor’s information by emailing us at PrivacyOffice@masholdings.com
When you use our Services, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services. Silueta gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Services, including across browsers and devices). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services.
We use personal information to provide you our products and Services. For example, we require you to provide personal information when making an inquiry to us via the Contact Us form.
Silueta may use your personal information for several purposes including, without limitation:
Business purposes and communication: To provide Services or information you requested, to communicate with you for business or customer service reasons, or for other such reasons such as changes to our policies or in response to your inquiry.
Financial transaction management: To facilitate payment for Services or provide refunds
Legal and Regulatory Obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation or an internal investigation or audit.
Analytics: To perform data analyses and other processing to improve our website.
Site maintenance: To improve content, functionality, and usability of our sites
Security management: To secure Silueta premises, assets, and information
Third party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests.
Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by Silueta internal and external audit service providers).
Silueta uses reasonable technical, administrative, and physical measures to protect your personal information. When your personal information is shared, Silueta will take a reasonable approach to prevent the unauthorized use of personal information.
We may keep information and content in our systems, backup files and archives. Your personal data will be retained as long as necessary to provide you with the Services requested. When we no longer needs to use your personal data to comply with business requirements, contractual or statutory obligations, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it, unless we need to keep your personal data, including if we need to keep your personal data to comply with legal or regulatory obligations to which we are subject, e.g. statutory retention periods and usually contain retention periods, or if we need it to preserve evidence within the statutes of limitation.
In addition, we may share information with Silueta and its Affiliates for the purposes such as vendor and customer registrations and visitor management. We also share information with certain third-party companies with which we have a business relationship such as logistic partners, system developers, auditors, travel and hotel agents (only upon visitors’ request), legal and regulatory institutes.
In the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, the lease or sale of all or a portion of our assets, or in the event of bankruptcy, information that we have collected from or about you or your devices may be disclosed to such other entity as part of the due diligence or business integration process and will be transferred to such entity as one of the transferred assets.
Please note that the laws and regulations of several countries, including without limitation, the requirements imposed under the applicable regulation, require us to provide foreign and domestic government agencies with access to the personal information you disclose to us and data that we have about you and transaction history. Silueta does not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity. Further, to the extent required by law, we may disclose personal information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of Silueta, our customers, our Services, or its users.
Obtaining and handling your consent
Where required by local law, you may have the right to access, update or request that we delete your personal information. To inform us of inaccuracies or changes to your personal information, please use the below contact information to reach out to Silueta. We will, in accordance with applicable law, update, grant access to, or delete such information. Please note, requests to correct, transfer or delete personal information are subject to applicable legal, ethical reporting, or document retention obligations imposed on us.
When you provide us with your information, you acknowledge that this information may be stored, transferred, and processed on servers located anywhere in the World, including either inside or outside of the USA, Singapore or the European Economic Area.
If you have declared your consent for any personal data processing activities, you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal.
Pursuant to applicable data protection law you may have the right to: request access to your personal data, request rectification of your personal data; request erasure of your personal data, request restriction of processing of your personal data; request data portability, and object to the processing of your personal data. Please note that these aforementioned rights might be limited under the applicable national data protection law. For further information on these rights, please refer to Section “Your rights in detail”.
You also have the right to lodge a complaint with a data protection supervisory authority. To exercise your rights please contact us as stated in Section “Contact us”.
Your rights in detail
Right of access – You may have the right to obtain from us confirmation as to whether or not personal data concerning you is processed, and, where that is the case, to request access to the personal data. The access information includes – inter alia – the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipients to whom the personal data have been or will be disclosed. However, this is not an absolute right, and the interests of other individuals may restrict your right of access.
Right to be informed
Right to rectification – You may have the right to obtain from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure (“right to be forgotten”) – Under certain circumstances, you may have the right to obtain from us the erasure of personal data concerning you and we may be obliged to erase such personal data.
Right to restriction of processing – Under certain circumstances, you may have the right to obtain from us restriction of processing your personal data. In this case, the respective data will be marked and may only be processed by us for certain purposes.
Right to data portability – Under certain circumstances, you may have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
Right to object – If the processing of your personal data is based on legitimate interests, you may have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data.
We’d also like to remind visitors that we provide additional links to resources we think you’ll find useful. These links will lead you to sites that are not affiliated with Silueta and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies
If you have other questions, comments or concerns about our privacy practices, or if you wish to issue a request to exercise your rights where applicable by law, please contact our Privacy Office at PrivacyOffice@masholdings.com. Please provide your name and contact information along with the request. Alternatively, inquiries may be mailed to the following address:
MAS Holdings (Private) Limited
-c/o – Data Protection Officer
No.199, Kaduwela Road,
Effective date – Policy was last updated and effective on MARCH 15, 2021.